Ledger@ Live (en-US) | Ledger Support – Complete Guide to Secure Crypto Management
Ledger@ Live is the official application from Ledger® designed to help you securely manage your digital assets. It pairs seamlessly with the Ledger® hardware wallets, allowing you to control your cryptocurrencies, tokens, and NFTs from a single, secure dashboard. This guide walks you through everything you need to know about Ledger Live, including how to use it, what features it offers, and how to access Ledger Support if you encounter any issues.
What Is Ledger@ Live?
Ledger@ Live is a desktop and mobile application created to complement Ledger® hardware wallets like the Ledger Nano S Plus and Ledger Nano X. The purpose of the app is to give users complete control over their digital assets in a user-friendly and secure environment. Through Ledger Live, users can send, receive, buy, sell, and swap cryptocurrencies while maintaining offline storage of their private keys.
Unlike web-based wallets or centralized exchanges, Ledger Live ensures that your sensitive information is never exposed to the internet, thanks to the physical security of your Ledger device.
Key Features of Ledger@ Live
Secure Portfolio Management
Once your Ledger hardware wallet is connected, Ledger Live allows you to manage over 5,000 crypto assets. You can add accounts for Bitcoin, Ethereum, Solana, Cardano, and many other supported networks. Your portfolio value is updated in real-time so you can monitor your holdings at a glance.
Buy, Sell, and Swap
Integrated services in Ledger Live allow you to buy, sell, or swap crypto directly from the app. These features are provided through third-party providers, all accessed within Ledger Live’s interface. While transactions are conducted online, your private keys and signing actions remain securely offline on your hardware wallet.
Staking
Ledger Live also supports staking for a range of cryptocurrencies. Users can earn rewards by participating in the network validation process for coins like Ethereum, Polkadot, and Tezos. All staking actions are securely managed within the app.
NFT Management
For NFT collectors, Ledger Live supports Ethereum and Polygon-based non-fungible tokens. You can safely view and transfer NFTs while protecting them with the same level of security used for cryptocurrency.
Firmware and App Updates
The application also makes it easy to install, update, or remove blockchain-specific apps from your Ledger device. This ensures compatibility with the latest protocols and keeps your wallet secure against evolving threats.
How to Use Ledger@ Live
Step 1: Download and Install
Ledger Live is available for both desktop and mobile platforms. After downloading the app from the official Ledger source, install it on your computer or mobile device.
Step 2: Connect Your Device
Plug in your Ledger Nano S Plus or connect via Bluetooth if you’re using the Nano X. Enter your PIN on the device to unlock it.
Step 3: Add Your Accounts
Use Ledger Live to add accounts for the cryptocurrencies you wish to manage. Each account will be associated with its respective blockchain app installed on your device.
Step 4: Manage Your Crypto
Now you can send, receive, buy, or swap crypto, as well as stake coins or view NFTs. Every transaction must be confirmed manually on your Ledger device, ensuring total user control.
Ledger Support: Helping You Stay Secure
Despite its intuitive interface, users occasionally encounter issues that require assistance. That’s where Ledger Support comes in. It’s the official resource for troubleshooting, setup assistance, and technical guidance.
Help Center
The Ledger Help Center contains hundreds of detailed articles, FAQs, and walkthroughs for every supported feature and device. It’s often the fastest way to resolve basic issues.
Troubleshooting
From error messages to failed transactions, the troubleshooting section addresses common user problems. Articles offer step-by-step guidance to restore functionality.
Customer Support
For more complex issues, users can submit a support ticket. Ledger Support representatives will follow up to help resolve your problem. Real-time assistance is also available via chat during business hours.
Common Issues and Solutions
Device Not Recognized
This usually stems from outdated firmware or software. Ensure your Ledger device and Ledger Live app are fully updated.
Wrong PIN Entered
After three incorrect entries, your device will reset. You can recover it using your 24-word recovery phrase.
Lost Device
If your Ledger device is lost, a new device can be set up using your recovery phrase. This restores full access to your assets.
Missing Funds
Ensure you have added the correct accounts and that the apps for your blockchain networks are properly installed. Funds are only visible once the associated account is active.
Best Practices for Ledger@ Live Users
- Never share your 24-word recovery phrase with anyone.
- Store your recovery phrase offline in a safe location.
- Only install apps and software from official Ledger sources.
- Keep your firmware and Ledger Live app up to date.
- Always verify transactions on your Ledger device before approving.